1. If I want a watch that is not on the website, can I pre order?
  • It depends. You may inquire about your preferred watch by sending an email to: ecommerce@seikophilippines.com
  • Some Alba by Seiko Philippines watches are limited to other countries only so that may be a factor why pre ordering it through us may not be possible.
  • We try to keep our website as updated as possible, if a certain watch is not uploaded, it may have been discontinued already.


  1. Do you adjust links prior to shipping?


  • All adjustments can be done after receiving the item(s). It is free of charge at any Seiko boutiques, just present your warranty card together with the watch.


  1. How do I make sure this is legit?


  • Authentic Alba by Seiko Philippines watches have 6 alpha-numeric serial and case numbers at the back of the watch. Bring your watch to any Seiko store to have it checked.




  1. I can see that the items in your website is limited. Do you have a catalogue of all your watches?
  • We try to keep our website as updated as possible, but if a certain watch is not uploaded, please do not hesitate to inquire via email: ecommerce@seikophilippines.com


  1. Do you match prices if my item goes on sale after my purchase?
  • We announce our sales and promos days prior so please don’t forget to check out our social networking sites and pages to be updated.


  1. How can I write a review on a product?


  1. How can I subscribe to your mailing list?


Follow these steps to subscribe to our mailing list

  • Go to the homepage of our website.
  • The newsletter dialogue box will appear.
  • Type your email address and click subscribe.


By subscribing to our mailing list, you will receive updates on new arrivals, special offers and other discount information.

  1. How do I unsubscribe to your mailing list?


  • Send us an email directly that you would like to opt out of our mailing list.


  1. I tried to check out but the item in my shopping cart disappeared. What happened?
    • You may want to refresh your browser and start over. This usually happens with intermittent or weak internet connection.


  1. The item that I want is out of stock, can I still order and wait for the stock?
  • For pre orders of watches, kindly email us directly: ecommerce@seikophilippines.com



  1. Do you accept international credit cards?
    • We accept all major credit cards from Visa, Mastercard, American Express and Discover. If you find your credit card is not being accepted with a message such as "The card you entered cannot be used for this payment. Please enter a different credit or debit card number."

  2. Do you charge VAT?
  • All watch prices are inclusive of VAT.


  1. What forms of payment do you accept?
    • We only accept Paypal at the moment. We are working on making our payment gateways easier so stay tuned for updates.



  1. What can cause my order to be delayed?
    • There are different factors why an order may be delayed.
    • Shipping address is incomplete and courier wasn’t able to locate.
    • You ordered after office hours on Friday or during weekends. Your order will be processed by Monday the following week.
    • Unverified payments.
    • Should your order be delayed and not within the possible reasons we stated above, kindly contact us directly via email: ecommerce@seikophilippines.com